NGA.NET Scores 91.84 % for Customer Satisfaction in the Australian Achiever Awards 2007

The judging process for the 2007 Australian Achiever Awards for Victoria's Employment, Training & Consultancy Services category was completed on 1st May.

NGA.NET scored a highly recommended 91.84 %

Now into a tenth year, the Australian Achiever awards are an independent, unbiased award system based on assessment ratings from a businesses' own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely:

Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last five years can be viewed at

www.achiever.com.au

Some of the comments Australian Achiever received from NGA.NET clients are:

"I have always found them to be open and honest with us. When handling any problems, we are kept informed. They have listened to us and have come to understand our business and are able to anticipate our needs."

"All the people I have dealt with in this organization are very knowledgeable and extremely customer focused. They always want to solve any problems I may have. Communication between their sales, implementation and customer service team is excellent so I never have to do any chasing."

"They have taken all the pressure and stress off us during the implementation of a new staffing structure."

ENDS: For verification of this report, please call
Geoff Harwood, Director, Australian Achiever, 1800 638 318.